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![]() ![]() We finally tied a belt to keep the back from flying open as we drove down the road. ![]() We were in Saint George and they had two Enterprises locations and neither location had a car they could exchange our car for. We called Enterprise service and sat on hold for over an hour and 25 minutes. We rented a intermediate size car Mazda CX-9 after 1 day the back hatch would not close and lock. Horrible customer service and the branch only gets in touch with me when is convenient. Are you kidding!! I will just pay the rental fee but never again. What? i was driving thru cliffs and the car wasnt functioning properly but i still had to pay a discounted rate to drop a car to another location because that was my only choice. ![]() I just talked with agency and they finally got a hold of the branch and the branch said that i still have to pay for the rental but they discounted the dropped fee. ![]() So i went home refused the charge from my credit card and now is going thru a collection agency. In the meantime i was worried they will charge me the drop fee because it was dropping it off at another location but the branch never called me and i called pretty much everyday. Then since I couldnt keep driving that car, I decided to cut my vacation short and drop it at another airport which was 2 hours away. Will never rent from them ever again!!! They gave me a car that was malfunctioning and they told me to go to a different location to get another car but then that location didnt have an "equivalent" car so pretty much a waste of time. ![]()
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